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Shipping

                                                                                                   

We ship within United States and Canada ~ the shipping cost listed is for shipments within North America. Due to the high number of chargebacks from international credit cards, we no longer ship outside North America.

Our products discretely ship from warehouses in California, Tennessee, Pennsylvania, Texas, New York and Ontario. Some offer shipment by USPS, some only by UPS. The price shown for shipping is a flat rate cost no matter how many locations your items must ship from. ALL SHIPMENTS ARE DISCRETE.

Cancellation Fees

For any shipments returned to us due to a bad address or refusal upon delivery, there will be a 15% cancellation fee charged. Shipping and handling charges are non-refundable as we have incurred these shipping the order out to you.

Order Processing

Orders are processed the next business day and usually ship within 2-3 business days of order placement. We will gladly accommodate order changes; however, often orders cannot be changed once 12 hours have passed as our respective warehouses have already been notified. Once shipped, orders arrive within the time frame selected listed above.

Incorrect billing information and/or shipping to an alternate address may cause shipping delays, as information must be verified. Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.

Tracking Your Order

The status of your order is updated on our website. We also upload the tracking number to our site and an automatic notice is sent to your email to advise of your order update.

Shipping Delays

We are not responsible for late shipments due to holidays, natural disaster or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. If you need additional information, please email sales@crossdressercloset.com.